All transactions conducted through www.carofurn.com require immediate payment processing via our secure encrypted checkout system. We proudly accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your financial authorization must successfully clear our verification protocols before we initiate the order processing sequence. In exceptional circumstances where payment validation encounters technical difficulties or security concerns, we maintain the right to cancel your purchase order without advance notification. For our valued international clientele, please be aware that currency conversion charges may apply according to your financial institution's foreign transaction policies. Our premium furniture collections, including sophisticated dual-seating sofas, modular nesting tables, entertainment consoles, and functional shoe cabinets, represent investments in lasting quality and timeless design that enhance every living space with enduring elegance and practical utility.
Following successful transaction completion, you will automatically receive a comprehensive order confirmation email delivered to the address specified during your purchasing procedure. This digital documentation serves as your official purchase receipt and encompasses all essential order particulars including detailed product specifications, transparent pricing structures, and preliminary shipping information. We earnestly recommend meticulously reviewing this confirmation correspondence as it constitutes the legally binding agreement between you and our luxury furniture enterprise. Should you identify any inconsistencies or require modifications, please promptly communicate with our dedicated customer experience team at [email protected] within 24 hours of order submission. Our commitment extends beyond mere transactions to establishing lasting relationships with homeowners who appreciate furniture that seamlessly blends fashion-forward aesthetics with uncompromising durability and intelligent functionality.
While we implement sophisticated real-time inventory management systems, occasional overselling situations may arise due to exceptional demand for our premium furniture collections. In these rare instances, we will formally notify you via electronic mail within 48 hours of purchase completion. You retain the option to await product replenishment (typically requiring 3-4 weeks for our handcrafted furniture pieces) or receive a comprehensive refund. We cannot guarantee continuous availability of specific furniture configurations, finish options, or design variations showcased on our digital platform. All premium products—from our ergonomic dual-seating sofas to space-optimizing nested tables and organizational storage solutions—remain subject to prior sale until your order undergoes complete processing and physical dispatch from our fulfillment centers.
Premium furniture orders typically necessitate 3-5 business days for meticulous processing and quality verification before shipment commencement. During seasonal高峰期 or promotional campaigns, processing durations may extend to 5-7 business days to maintain our uncompromising quality standards. Following dispatch, domestic deliveries generally reach their destination within 10-18 business days, while international consignments may require 18-28 business days contingent upon customs clearance procedures. You will receive a detailed shipping confirmation email containing tracking particulars when your furniture order departs our specialized facility. Please acknowledge that we cannot assume responsibility for logistical delays instigated by carrier networks or governmental customs authorities, though we actively monitor all shipments to ensure your premium furniture arrives in impeccable condition.
We accommodate returns within 28 days of delivery confirmation for store credit or product exchange. All returned furniture items must remain unused, unassembled, and in original protective packaging with all manufacturer tags and documentation intact. Customized furniture pieces and clearance items constitute final sales and are ineligible for return. To initiate a return procedure, please email [email protected] providing your order reference number and detailed reason for return. You will receive comprehensive instructions and, when applicable, a prepaid return shipping label. Credit for authorized returns will be processed within 12 business days of receiving the returned merchandise at our inspection facility. Customers bear responsibility for return transportation expenses unless the return originates from verified company error or damage occurring during initial shipment.
All pricing information appears in USD and incorporates applicable value-added taxes where mandated by jurisdictional regulations. We reserve the prerogative to adjust pricing structures without preliminary notice due to material cost variations, currency exchange fluctuations, or supplier pricing modifications. If you completed your purchase preceding any price revision, you will be charged the amount displayed during checkout. Promotional discounts cannot be aggregated unless specifically indicated in offer terms. Any import duties, regional taxes, or customs clearance fees for international furniture deliveries remain the exclusive responsibility of the customer, as these vary significantly across global jurisdictions and local regulations.
For any inquiries concerning your premium furniture purchase, please contact our dedicated customer service representatives at [email protected]. We customarily respond within 48 hours during standard business days. When corresponding with our team, kindly include your order reference number and pertinent details to facilitate efficient resolution of your inquiry. Business Address:100 Airport Rd, Arden, NC 28704-8516
