Our curated furniture collections feature limited quantities to maintain the exclusivity and quality craftsmanship of each piece. Should an item become unavailable after your purchase due to high demand or production constraints, we will notify you within 3 business days with these tailored options: (1) priority access to our upcoming furniture collection featuring similar functional and aesthetic designs, (2) a full refund processed immediately through your original payment method, or (3) store credit with an additional 15% bonus value for your next furniture investment. This approach reflects our dedication to quality craftsmanship over mass production while ensuring complete customer satisfaction with our premium home solutions.
All prices are displayed in USD and final at checkout. We maintain transparent pricing that reflects the premium materials, sophisticated design, and superior craftsmanship of our furniture collections. In exceptional cases of significant pricing discrepancies (for instance, a $1,200 dual sofa listed as $120 due to technical errors), we reserve the right to cancel such orders and will notify you within 3 business days. For any orders canceled under these circumstances, we offer a 20% discount code as compensation for the inconvenience, upholding our brand's commitment to fairness and integrity in all transactions.
Each furniture order undergoes meticulous quality inspection and specialized protective packaging to ensure your premium items arrive in perfect condition. Standard order processing typically requires 3-5 business days, while during peak seasons this may extend to 5-7 business days. You will receive comprehensive tracking information via email once your furniture shipment dispatches from our warehouse. For custom-made furniture pieces requiring additional craftsmanship time, estimated production and delivery timelines will be clearly displayed during checkout to properly manage your expectations for our high-quality furnishings.
We partner with premium shipping specialists who understand the careful handling required for luxury furniture transportation. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 18-28 business days depending on destination and customs procedures. All international furniture shipments include prepaid customs documentation with accurate product valuations and detailed descriptions to prevent clearance delays - essential for our global clientele investing in timeless, functional furniture pieces for their homes.
We accept returns within 30 days of delivery for store credit or exchange, providing ample time for you to ensure the furniture fits your space and meets your expectations. All returned items must be in original, unused condition with all protective packaging, tags, and documentation intact. Return processing may take 12-15 business days after we receive your returned furniture at our inspection facility. For quality assurance, all returned furniture undergoes thorough inspection before approval to maintain our standards. Custom-made and final sale items (clearly marked during purchase) are excluded from returns to preserve the exclusivity and specialized nature of certain furniture collections.
All visual content including product photography, design schematics, technical drawings, and furniture configuration concepts are protected intellectual property. Unauthorized commercial use, including replicating our distinctive furniture designs, manufacturing similar pieces based on our concepts, or using our imagery for third-party sales and marketing, is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's unique aesthetic that combines fashion-forward design with practical functionality for modern living spaces.
Our furniture specialists are available via email at [email protected] for any inquiries regarding product specifications, assembly instructions, or design consultations. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For urgent matters concerning existing furniture orders or delivery scheduling, please include your order number in the subject line. We value detailed communication that matches our brand's thoughtful approach to creating functional, stylish furniture solutions that enhance every household's living experience.
